To be read in conjunction with our "Terms and Conditions of Sale" available on our website.

Kon-Sol-Te products:

If your product does not work properly because of a defect in the manufacturer’s materials or workmanship, we will for the period of one (1) year, which starts with the date of original purchase (plus allowance for delivery of 10 working days).

No product should be returned until you are in possession of a Returns Authorisation. Any product received without an authority will be returned to the customer. The RA will detail the address for any return deliveries.

Warranty claim:
All goods sold come with an one-year back to base manufacturer warranty.
Goods returned under warranty cover will be either (a) repaired with new or refurbished parts, or (b) replaced with a new or refurbished product.. No refund can be provided under any warranty claim.

 Kon-Sol-Te is responsible for the handling of most products' warranty processes, except for Covetek Australasia products.(see below) Warranties for individual products we sell are provided by their respective manufacturers.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD.    Kon-Sol-Te also reserves the right to charge a labour cost $45 for examining these goods if no fault was found.

 All warranties are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Kon-Sol-Te is not responsible for data contents or the security of the data contents contained in any returned goods. Customers should back up any data prior to sending the goods back to us. It is also beyond the scope of our control once the device is sent to our supplier.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all returning warranty products

The customer is responsible for proper packaging of RA returns. Warranties may be voided on items that are insufficiently or inaccurately packaged. The customer is responsible for all the shipping charges associated with returning any defective products. Some products must be returned in original packing (eg video intercoms) as per respective manufacturer requirements.

If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to us. We are not responsible for any parcel missing in transit, on its return back to the address provided.

DOA Returns (Dead On Arrival Returns)
In the event that you receive a product that is not in working order, please notify us by telephone immediately and return the product within 10 working days. Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.
You must have your invoice number and a detailed fault description sheet must be sent together with all the returning goods.
If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).
Damaged/Incorrect Product:
In the event that you receive a product that is either damaged or not the product you ordered, please notify us by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your invoice number. Once we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.
Product Return:
Customers are responsible for finding/obtaining the correct product for their individual needs via our online web-shop. In the event that you decide that you do not want the product you have ordered, return the product within 7 days. We will refund the current price less a 20% restocking fee. No refunds will be provided for any opened product. All refunds for non-opened items exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.
 

Limited Warranty Coverage - Covetek Australasia products:

If your Covetek product does not work properly because of a defect in the manufacturer’s materials or workmanship, Covetek Australasia will, for the period of one (1) year, which starts with the date of original purchase (“Limited Warranty Period”), at its option, either (a) repair your product with new or refurbished parts, or (b) replace your product with a new or refurbished product.

Defective products must be shipped, at the Customer’s cost and risk, to Covetek Australasia at 48 Abbott Street, Cammeray, New South Wales, 2062, Australia. Covetek Australasia shall have the right of final determination as to the existence and cause of any defect, which may not be so determined until Covetek has the opportunity to inspect and test the returned product. All non-warranty repairs, replacements and shipping costs are to be borne by the Customer.

For potential warranty claims on installed Covetek Australasia Access Control products, Covetek offers an optional replacement product service during the Limited Warranty Period. This requires the Customer to supply approved credit card details to Covetek, authorising the purchase of a new replacement product. Covetek will then, as soon as possible, ship a new replacement product to the Customer, who, in turn, is to ship the defective product to Covetek. The costs of uninstalling the defective product, shipping it to Covetek, and installing the replacement product shall be borne by the Customer. If Covetek then determines, at its absolute discretion, that the returned product is defective and constitutes a valid warranty claim, then Covetek will immediately credit the Customer’s credit card with the full amount it previously processed in regard to the purchase of the new replacement product, and Covetek shall retain the defective product. In the event of the warranty claim being denied by Covetek, the Customer will be given the option of accepting Covetek’s buy back offer, if any, for the defective product or agreeing to Covetek’s quote for the repair and/or return to the Customer of the defective product. In either case, Covetek will then process the appropriate agreed credit or debit to the Customer’s credit card in respect to the defective product and the Customer shall retain the new replacement product.

Alternatively, in some areas, the Customer may have an option to pay a non-refundable service fee for a Covetek representative to call in person to address the problem. No work will commence until the Service Representative has been paid the upfront fee. This service is not available in all areas. Please check with Covetek Australasia to see if your location is serviceable.

This warranty shall not apply to defects resulting from abuse, vandalism, misuse, accident, alteration, neglect, use of parts other than those of the manufacturer, incorrect installation, unauthorised disassembly, repair or installation, scratching of the sensor, shipping to or from the Customer, or natural disaster, such as lightning, fire, storm, winds, hail, flooding, etc.

THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED. COVETEK AUSTRALASIA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

In no event shall Covetek Australasia be liable for direct, indirect, special, incidental or consequential damages (including loss of profits), whether based on contract, tort, or any legal theory.

If, during the Limited Warranty Period, you think your Covetek product is defective, or if you require spare parts at any time, please contact your nearest Covetek Authorised Dealer. Please visit our website for contact details - www.covetek.com.au , or, in case of emergency, please call our service line .. 1300 36 99 59